F.A.Q.
FREQUENTLY ASKED QUESTIONS
HomNSpa helps you book a five-star massage to your home, hotel, office, or event in as little as an hour. We match your massage request with a vetted, certified massage therapist available in your area at the specified time. At your appointment time, a therapist will arrive at your door with a massage table, fresh linens, lotions, oils, and music to ensure a relaxing massage. All you have to do is sit back, relax, and enjoy your massage. All you have to do is sit back, relax, and enjoy your spa treatment. What are you waiting for? BOOK NOW
HomNSpa offers a full suite of spa services including:
- Pedicure’
- Manicure
- Waxing
- Massage
- Hard Gel Enhancements
- Reflexology
Whether its for a couples treatment, corporate event or just for fun, HomNspa…
It’s pretty simple, all you have to do is select the name of the technician on the reservations page. Read more about our technicians here.
Yes, absolutely! After your first spa treatment with a technician using HomNSpa, you can request to re-book with that same therapist right from within the HomNSpa site.
Our guests are free to undress to their level of comfort. Partially nude or completely nude make no difference to our massage therapists. Our therapists are trained to drape your body accordingly to protect your modesty & theirs.
During booking, we ask that you give our technicians detailed parking information before they depart. Your technician will do their best to find free parking. However, if they are unable to find free parking, you may be charged up to the amount upon receipt. We’ll only charge you if the receipt is submitted within 7 days after the appointment.
We’re expanding each day! This website will be updated as we expand our locations.
You don’t need your own spa materials. The technician will bring all the necessary equipment for your selected treatment(s). If you are getting a pedicure treatment, our technicians may require some of your water.
Trust & Safety
YOUR SAFETY IS OUR PRIORITY
HomNspa has the best spa professionals & technicians in town, dedicated to making your in home spa session as safe and comfortable as possible. Our spa professionals go the extra mile to create a trusting and safe atmosphere —- not only for your safety but also for the safety of our spa professionals. We are confident that your in home spa session will be incredible.
IN-HOME SPA SERVICES YOU CAN TRUST
We work only with the most professional local spa technicians in town for your in home spa day.
Payment Security
To ensure HomNspa technicians receive all payments and tips, our payment system is fully integrated with HomNspa’s website. Please use only the HomNspa site for all transactions.
Survey & Services
At the end of each spa session, the client and spa professional will receive a service ‘end survey’ to leave compliments or address any dissatisfaction via email or sms.
Avoiding Scams
HomNspa will provide any payment and communications services to help avoid any out of network payment and information scams. By using the HomNspa payment and scheduling site, our clients and spa professionals informations can be better protected.
Healthy & Clean
All HomNspa professionals are trained to work using the cleanest practices to ensure your health and safety. Our client’s health and safety are number one.
Background Checks
HomNspa will verify the information of its clients and its Spa professionals to help create a safe and relaxing spa day.
Reviewed
All service providers and Technicians have been licensed and certified.
Support + Q&A
HomNspa can be reached during operating hours with any questions or concerns about the services provided. Have a question?
Protection
HomNspa only hires licensed and insured spa professionals that are fully verified and screened.
Our goal is to bring you the best and most experienced Spa Professionals, giving you the most relaxing spa day at home.
Your spa technician can answer any question about your session and safety. Here are some tips.
Feel free to inform your technician to stop if any pain or discomfort occurs and make any suggestions to make your spa day more comfortable.
Always ask questions and let the spa professional know how you would like the session to proceed.
We’re happy to chat with you before or after your spa treatment to ensure any concerns or questions are fully addressed. Simply call our coordinator once you have booked and request a pre- or post-spa service check-in via phone or email.
To keep all information and payments safe throughout the service process, use only HomNspa’s portal to make payments, schedule, and communicate with the spa professionals. Please report any suspicious behavior to HomNspa immediately here.
HomNspa uses only the best local technicians and therapists. To create a safe & relaxing at-home spa experience; This is our promise to you and the spa professional.
Things to do to ensure your overall safety and health:
If a HomNspa appointment makes you feel uncomfortable in any way, contact our Technician Coordinator. We consistently review all reports and expel suspicious clients in an effort to prevent future instances from taking place.
If you feel uncomfortable during the spa treatment and wish to stop, simply communicate this to your therapist by saying, “I’d like to discontinue my massage.”
Our check-in, check-out feature is designed to protect you during every appointment. If you fail to check out after your appointment, we’ll give you a call to make sure you’re okay.
Review the expectations for the massage beforehand by confirming the massage type, duration and areas that require extra attention or areas you would like to be avoided.
HomNspa is the only on-demand spa service that provides uninterrupted support for technicians during our operating hours via phone, text and email.
When you contact your client through the website, HomNspa protects your contact information by acting as a bridge between you and the client.
Only transfer funds through HomNspa to ensure a receipt and verified payment process. We keep your transactions guarded from start to finish using top notch security tools and 256-bit encryption.
Reporting requests for payment outside of HomNspa
If a HomNspa client or therapist asks you to pay off-site or through another company, report it to us in one of the following ways:
Email us at i[email protected].
You will never receive an invoice from HomNspa, in the form of paper, PDF or otherwise. If someone attempts to complete a transaction through any of these methods, please report it immediately: Western Union, MoneyGram, Liberty Reserve, cashier’s check, money order, cash transaction.
Types of fraud
Underpayment Problems
If someone offers to pay or receive less than the given price for a HomNspa service, it is no longer possible for HomNspa to guarantee secure payment since it is no longer considered a HomNspa appointment.
Tipping Problems
If someone offers to receive a tip in the form of cash, this can be considered a form of tax fraud as it cannot be reported to the IRS. HomNspa conveniently offers tipping directly through the app so that both parties can receive a receipt of their tip payment.
Appointment Extension Problems
It is important to clearly communicate the duration of the massage prior to the session. If no extension is communicated or indicated in the website, neither party is held accountable for the extended time.
Advancement Problems
If someone offers to pay or receive payment for future HomNspa massages outside of the HomNspa website, HomNspa can no longer guarantee fulfillment of those appointments. You can buy HomNspa packages directly through the website and easily rebook with the same therapist.
With HomNspa, you’re connected to a behind-the-scenes team that is dedicated to providing you with a safe and relaxing experience from beginning to end. That’s why we always ask that you book and pay through HomNspa so we can do our best to ensure that your safety and information are always protected.
